Does the above sound familiar? This message is displayed on emails with status ‘Pending Send’ in CRM 4.0 when you try sending an email using the web client.
After trying several things (changing the polling interval, checking the exchange router configuration, restarting the router service a few hundred times), I realised that there probably was a step I was missing. Finally realised this had to do with the E-mail configuration setup in the user record in CRM. Selected the option ‘E-mail router’ for both incoming and outgoing.
Then I checked the email router configuration manager was displaying the list of CRM users on selecting a server and clicking ‘Load Data’. Finally, published the configuration.
Emails are now being sent out in a matter of seconds! Can’t believe I spent so much time figuring this one out.
P.S. There’s so much to learn in CRM 4.0 [ and to unlearn from 3.0 
]
[...] http://niths.wordpress.com/2008/08/27/this-message-has-not-yet-been-submitted-for-delivery/ [...]
Pingback by This message has not yet been submitted for delivery (email activity status pending send) « Nishant Rana’s Weblog — September 24, 2008 @ 2:54 am
Thanks, just what we needed!
Comment by Fahim — February 20, 2009 @ 9:52 am
Thanks
Exactly what i needed.
Comment by mthulisi — March 5, 2009 @ 1:27 am
Hi Nithya,
.
Had this issue in one of my projects and googled for a solution, good to see your post for the same
Comment by Saurin — May 14, 2009 @ 3:25 am
[...] Router may not have been configured correctly. The following is a small thing you can easily check: http://niths.wordpress.com/2008/08/27/this-message-has-not-yet-been-submitted-for-delivery or something a bit more involved here: [...]
Pingback by Work, You Stupid Thing » MS CRM 4.0 Email Messages Fail to Send — October 11, 2009 @ 6:25 pm
OMG loved reading your blogpost. I submitted your rss to my reader.
Comment by theomoswimmit — November 24, 2009 @ 3:07 pm
this is results of the test :
Name: Administrator System
Incoming Status: Succeeded
Comment by krish — April 14, 2011 @ 2:07 am
hi all,
if in E-mail configuration setup and user setup has no problem and when test with succeded, and i got this problem ‘This message has not yet been submitted for delivery’, Install 2 server:
#1 => Win 2003 Ent 64 bit SP 2, SQL 2005 Ent 64 bit SP2,MS Exchange 2007 SP 1
#2 => Win 2003 Ent 64 bit SP2, Active Directory, and CRM server ver.4.0
Then i already try config in Microsoft.Crm.Tools.EmailAgent.xml file, also try delete this file >Microsoft.Crm.Tools.EmailAgent.SystemState.xml they said restart the email router service.. until now really not help my problem..? can anyone help me please..?
Comment by leo alfa — January 11, 2010 @ 9:39 pm
Hi all
this is results of the test :
Name: Administrator System
Incoming Status: Succeeded
Name: crm admin
Incoming Status: Succeeded
Name: Leo Alfa
Incoming Status: Succeeded
Name: Sugianto
Incoming Status: Succeeded
Name: Eric Dharmazi
Incoming Status: Succeeded
Name: Hendi Witarsa
Incoming Status: Succeeded
Name: EMAIL INCOMING
Incoming Status: Succeeded
Server: mail.crmdev.local
Outgoing Status: Succeeded
Comment by leo alfa — January 11, 2010 @ 9:43 pm
Brilliant! Thanks for the post. I would never have figured that one out!
Comment by Dewang — August 16, 2010 @ 4:54 am
Great article.Really thank you! Really Cool.
Comment by Gilbert Jellison — January 28, 2012 @ 8:03 pm
Hey, thanks for the article. Much obliged.
Comment by Russell Royston — February 2, 2012 @ 11:11 pm